Datto Next-Gen RMM is a leading Remote Monitoring Management (RMM) solution, but how does it stack up against competing platforms? In this Datto Next-Gen review, I’ll explore the platform, its strengths, and weaknesses, as well as who it’s best suited for.
What is Datto Next-Gen RMM?
Datto is a company that specializes in providing backup, disaster recovery, and business continuity solutions for MSPs. Datto has a range of products and services designed to support MSPs in managing their clients’ IT systems, including RMM solutions.
Datto offers an RMM platform called “Datto RMM” (previously known as Autotask Endpoint Management). Datto RMM enables MSPs to monitor, manage, and support their clients’ IT environments remotely. It includes features such as proactive monitoring, remote control, patch management, antivirus management, and reporting. Datto RMM aims to streamline IT management for MSPs, allowing them to efficiently handle multiple clients’ systems from a centralized dashboard.
How does Datto Next-Gen RMM work?
Here’s a detailed breakdown of the key components and functionalities involved:
- Agent Deployment RMM solutions usually require an agent or software agent to be installed on each managed device, such as servers, workstations, laptops, or network devices. The agent facilitates communication between the device and the RMM platform.
- Monitoring and Asset Discovery The RMM platform continuously monitors the managed devices to collect data on their performance, health, and security. This includes tracking metrics such as CPU usage, memory utilization, disk space, network connectivity, and software/application status. Additionally, RMM solutions often include asset discovery capabilities, which automatically identify and document the hardware and software assets present in the IT environment.
- Alerts and Notifications When an issue or anomaly is detected on a managed device, the RMM platform generates alerts and notifications. These alerts can be customized based on predefined thresholds or specific events. They are typically sent to the MSP or relevant personnel via email, SMS, or displayed within the RMM dashboard. Alerts can include information about performance degradation, system errors, security breaches, or other critical events that require attention.
- Remote Control and Management RMM solutions frequently provide remote control capabilities, enabling technicians to access and control managed devices remotely. This feature allows MSPs to troubleshoot issues, perform maintenance tasks, deploy software updates or patches, configure settings, and provide technical support without physically being on-site. Remote control functionality can be crucial for efficient and timely problem resolution.
- Patch Management RMM solutions commonly offer patch management functionalities to ensure that managed devices are up-to-date with the latest software patches, security updates, and firmware upgrades. MSPs can automate patch deployment or manually review and approve patches before scheduling installations. Patch management helps improve system security and stability by mitigating vulnerabilities and keeping software up to date.
- Reporting and Documentation RMM platforms typically include reporting capabilities that allow MSPs to generate comprehensive reports on device performance, incidents, maintenance activities, and other relevant metrics. These reports can help MSPs assess the overall health and status of the IT environment, identify trends, track service level agreements (SLAs), and demonstrate their value to clients. RMM solutions may also offer documentation features for recording configuration details, software licenses, network diagrams, and other critical information.
Who is Datto Next-Gen RMM Best For?
RMM solutions are primarily designed for managed service providers (MSPs) who offer IT support and management services to multiple clients. However, various other organizations and individuals can also benefit from using RMM solutions. Here are some examples of who would typically need or benefit from RMM:
MSPs are the primary users of RMM solutions. These are companies or IT service providers that offer outsourced IT support and management to businesses. RMM solutions help MSPs remotely monitor and manage their client’s IT infrastructure, enabling them to efficiently deliver proactive support, perform maintenance tasks, deploy updates, and address issues without physically visiting each client’s location.
SMBs often lack the resources to have dedicated IT staff or a comprehensive IT infrastructure. By outsourcing their IT management to MSPs using RMM solutions, they can benefit from professional IT support, proactive monitoring, and timely issue resolution. RMM solutions help SMBs ensure the stability, security, and optimal performance of their IT systems.
Larger enterprises with extensive IT infrastructure may have their own IT teams. However, they can still utilize RMM solutions to augment their capabilities and enhance their IT management processes. RMM platforms provide centralized visibility and control over distributed systems, streamline monitoring and maintenance tasks, and improve overall IT efficiency.
Independent IT consultants, freelancers, or IT departments within larger organizations can use RMM solutions to enhance their service offerings and efficiently manage their clients’ IT systems. RMM platforms provide the necessary tools for remote monitoring, issue detection, and troubleshooting, allowing consultants to provide proactive support and deliver value to their clients.
Schools, colleges, and universities often have extensive IT networks and numerous devices to manage. RMM solutions can help their IT departments remotely monitor and maintain these systems, ensuring smooth operations, timely updates, and efficient technical support for students, faculty, and staff.
Healthcare providers, clinics, and hospitals rely heavily on IT systems to support patient care, manage medical records, and facilitate administrative processes. RMM solutions can assist healthcare organizations in maintaining the security, availability, and compliance of their IT infrastructure, ensuring the confidentiality and integrity of sensitive patient data.
Government agencies, non-profit organizations, and other public institutions can benefit from RMM solutions to manage their IT resources effectively. RMM platforms enable remote monitoring, patch management, and centralized control over distributed systems, assisting these organizations in maintaining security, improving efficiency, and reducing operational costs.
These are just a few examples of the diverse range of organizations and individuals who can benefit from RMM solutions. The specific needs and requirements may vary, but the primary goal is to streamline IT management, enhance productivity, and ensure the smooth functioning of IT systems.
What I Like Best about Datto RMM
- Web Browser-based Interface Datto RMM’s web-based interface is a standout feature, as it allows users to manage servers from any device with a compatible web browser. This versatility is particularly convenient for teams that require access to server management tools on the go or from different locations.
- Extensive Functionality The software’s comprehensive range of features is highly commendable. From monitoring server performance and generating reports to scheduling automated jobs, Datto RMM empowers users with the tools necessary for efficient server management. The ability to handle both Windows and Linux servers further enhances its flexibility.
- Desktop Utilities While Datto RMM is primarily web-based, it also offers desktop utilities for those who prefer a native application experience. This option caters to users who require advanced functionality or who may encounter limitations with the web-based interface. The inclusion of desktop utilities broadens the software’s appeal to a wider user base.
What I Dislike about Datto RMM
- Intermittent Connection Issues One drawback that I occasionally encountered with Datto RMM is intermittent connection instability. While this issue may not be prevalent for all users, it can disrupt productivity and lead to frustration.
- Absence of Slashtop for Mac Another limitation of Datto RMM is the unavailability of Slashtop, a remote desktop tool, for Mac users. This restricts the use of certain desktop utilities and diminishes the experience for Mac-based server administrators. It would be beneficial for the developers to expand the compatibility of the software to include this popular operating system.
Datto Next-Gen RMM Features
Datto prioritizes security as an integral part of its operations. As the only channel vendor whose Remote Monitoring and Management (RMM) solution is evaluated by the Building Security In Maturity Model (BSIMM), Datto demonstrates its commitment to maintaining a high level of security standards. Datto has achieved a ranking in the top 20% of all firms undergoing their initial BSIMM assessment, further highlighting its dedication to security.
One of the key advantages of Datto’s RMM is its ability to leverage automation to drive efficient service delivery. By managing all endpoints, including those hosted on cloud platforms, Datto allows you to reduce costs and enhance efficiency in your operations. With a comprehensive set of powerful yet affordable and scalable features, Datto enables you to streamline your service delivery process.
Datto leads the way in RMM security, continually developing its platform with a strong focus on security. With no hardware maintenance required and an impressive 99.99% availability, Datto allows you to concentrate on your core business without worrying about infrastructure management. Datto is dedicated to the security of its platform and provides you with the necessary tools and capabilities to better secure your endpoints.
Datto RMM maintains a rapid pace of innovation, constantly striving to provide valuable features and enhancements. Monthly releases ensure that you have access to innovative and impactful additions, such as ransomware detection, which can significantly improve your service delivery capabilities.
Operational productivity is a key area of focus for Datto. From the onboarding process with Datto RMM to ongoing support, the company is deeply committed to assisting its partners. Datto RMM dashboards offer quick visualization of crucial information, empowering you to make informed decisions. Furthermore, automation features such as intelligent alerts, auto-response, and auto-resolution enhance efficiency and productivity.
Datto emphasizes building value and trust with its partners. Access to experts is available 24/7/365, ensuring that assistance is just a phone call away whenever you need it. Additionally, Datto provides in-product digital adoption tools and certification programs to facilitate seamless onboarding and enable you to make the most of their services.
In summary, Datto is a security-focused company that offers a powerful RMM solution. While it’s primarily for MSPs and enterprises, its ability to scale makes it a solid choice for growing networks as well.
Datto Remote Monitoring and Management Buying Guide
Choosing the right Remote Monitoring and Management (RMM) solution is crucial for managed service providers (MSPs) and IT professionals. Datto offers a comprehensive RMM platform designed to streamline service delivery, enhance security, and increase operational productivity. This buyer’s guide aims to provide you with essential information to help you make an informed decision when considering Datto RMM as your preferred solution.
Understanding Datto Remote Monitoring and Management (RMM)
- Explore the core features and capabilities of Datto RMM.
- Learn about its benefits in terms of cost reduction, efficiency improvement, and endpoint security.
Key Considerations
- Evaluate your specific business needs and requirements.
- Identify the features and functionalities that are crucial for your operations.
- Consider factors such as scalability, ease of use, and integration capabilities.
Security and Reliability
- Understand the security measures implemented by Datto RMM.
- Learn about the platform’s reliability and availability guarantees.
- Discover how Datto prioritizes security as an integral part of its RMM solution.
RMM Automation
- Explore how Datto RMM leverages automation to drive efficient service delivery.
- Learn about the automation features, such as intelligent alerts, auto-response, and auto-resolution.
- Understand how automation can increase operational productivity and improve customer satisfaction.
Innovation and Future Development
- Discover Datto RMM’s long-term vision for the future.
- Explore the platform’s track record of releasing innovative features.
- Learn about the impact of new additions, such as ransomware detection, on your service delivery capabilities.
Support and Partner Engagement
- Understand the level of support provided by Datto.
- Explore the accessibility of Datto’s experts and their availability.
- Learn about the in-product digital adoption tools and certification programs offered to assist with onboarding.
Pricing and Scalability
- Gain insights into Datto RMM’s pricing structure.
- Evaluate the scalability of the solution to accommodate your business growth.
- Consider the return on investment (ROI) and cost-saving potential of Datto RMM.
Case Studies and Testimonials
- Explore real-world examples of how businesses have benefited from using Datto RMM.
- Read testimonials from existing Datto RMM users to understand their experiences and satisfaction levels.
Selecting the right RMM solution is crucial for the success of your managed services business or IT operations. This buyer’s guide has provided you with an overview of Datto Remote Monitoring and Management (RMM) and its key features, security measures, automation capabilities, support offerings, scalability, and pricing considerations. By carefully evaluating these factors and aligning them with your specific requirements, you can make an informed decision about whether Datto RMM is the right solution for your organization.
Datto Remote Monitoring and Management Requirements
To successfully implement and utilize Datto Remote Monitoring and Management (RMM), certain requirements need to be considered. These requirements ensure compatibility, integration, and optimal performance of the RMM solution within your infrastructure. Here are some key requirements to consider when implementing Datto RMM:
Hardware and Network Infrastructure
- Ensure that your hardware infrastructure meets the minimum requirements specified by Datto for running the RMM solution effectively.
- A reliable and stable network connection is crucial for seamless communication between the RMM solution and the managed endpoints.
Supported Operating Systems
- Review the list of supported operating systems to ensure that the endpoints you plan to monitor and manage using Datto RMM are compatible.
Endpoint Compatibility
- Identify the types of endpoints (servers, workstations, mobile devices, etc.) you intend to monitor and manage with Datto RMM.
- Ensure that the endpoints are compatible with Datto RMM and supported by the solution.
Software Compatibility
- Consider the software applications and services running on the endpoints you wish to monitor and manage.
- Verify that Datto RMM is compatible with the software stack and can effectively monitor and manage these applications.
Security Considerations
- Assess your organization’s security requirements and compliance standards.
- Determine if Datto RMM meets the necessary security measures, such as encryption, access controls, and data protection, to align with your security policies.
Integration with Existing Tools
- Evaluate the compatibility and integration capabilities of Datto RMM with your existing IT management tools, such as ticketing systems, customer relationship management (CRM) software, or professional service automation (PSA) platforms.
- Determine if Datto RMM can seamlessly integrate with your preferred tools to streamline your workflow and enhance operational efficiency.
Licensing and Subscriptions
- Understand the licensing model and subscription options provided by Datto for RMM.
- Evaluate the pricing structure, licensing tiers, and scalability options to ensure they align with your budget and business needs.
Training and Skill Development
- Assess the level of training and skill development required for your IT staff to effectively utilize Datto RMM.
- Determine if Datto provides comprehensive training materials, documentation, and support resources to enable your team to maximize the benefits of the RMM solution.
By considering these requirements, you can ensure a smooth implementation and integration of Datto RMM into your existing infrastructure, leading to efficient service delivery, enhanced security, and improved operational productivity. It is recommended to consult with Datto’s documentation, support, or sales team to obtain the most up-to-date and detailed information regarding the specific requirements for implementing Datto RMM if you are considering them for your business!
Complementary Modules of Datto Remote Monitoring and Management
Datto Remote Monitoring and Management (RMM) offers several complementary modules that enhance the functionality and capabilities of the core RMM platform. These modules provide additional features and integrations to further streamline your service delivery, improve security, and optimize your operations. Here are some of the complimentary modules offered by Datto RMM:
Datto Autotask Endpoint Management (AEM)
- AEM is a powerful module that integrates seamlessly with Datto RMM.
- It provides advanced ticketing, service desk, and professional service automation (PSA) capabilities.
- AEM enables efficient ticket management, tracking, and resolution, helping you streamline your support processes and enhance customer satisfaction.
Datto Networking
- The Datto Networking module offers robust network management and monitoring capabilities.
- It allows you to manage and monitor network devices such as switches, access points, and routers.
- With Datto Networking, you can gain visibility into network performance, troubleshoot issues, and ensure optimal network connectivity for your clients.
Datto SaaS Protection
- Datto SaaS Protection module focuses on protecting cloud-based applications such as Microsoft 365 and Google Workspace (formerly G Suite).
- It offers automated backup, granular recovery, and data loss prevention for critical cloud data.
- With SaaS Protection, you can safeguard your clients’ cloud data, ensure compliance, and quickly restore lost or deleted files.
Datto Continuity
- Datto Continuity module provides comprehensive business continuity and disaster recovery (BCDR) solutions.
- It offers backup, disaster recovery, and instant virtualization capabilities for both physical and virtual environments.
- Datto Continuity helps you minimize downtime, recover quickly from data loss or system failures, and ensure business continuity for your clients.
Datto Ransomware Detection
- Ransomware Detection is an essential module that helps detect and prevent ransomware attacks.
- It employs behavior-based detection algorithms to identify suspicious activities and potential ransomware threats.
- By leveraging Ransomware Detection, you can proactively protect your clients’ endpoints from ransomware attacks and minimize the impact of security breaches.
These complimentary modules can be integrated seamlessly with Datto RMM, enhancing its capabilities and providing a comprehensive solution for managed service providers (MSPs) and IT professionals. By utilizing these modules, you can streamline your operations, strengthen security measures, and deliver enhanced services to your clients. It is important to note that the availability and specific features of these modules may vary, so it is recommended to consult with Datto or refer to their documentation for detailed information on the modules and their functionalities.
Conclusion
Datto’s next-generation Remote Monitoring and Management (RMM) solution is a comprehensive platform that combines powerful features, advanced security measures, and automation capabilities to streamline service delivery, enhance endpoint protection, and drive operational efficiency.
With a relentless focus on security, Datto RMM prioritizes the protection of endpoints through ransomware detection and behavior-based threat identification.
The solution integrates seamlessly with complementary modules such as Autotask Endpoint Management (AEM), Networking, SaaS Protection, and Continuity, offering expanded functionality and further optimizing business processes.
With a commitment to innovation and continuous improvement, Datto RMM is an excellent choice for managed service providers (MSPs) and IT professionals to deliver exceptional services, increase productivity, and build trust with their clients
