Trying to maintain a conversation over a VoIP phone when the connection keeps dropping is impossible, yet it’s something that enterprises struggle with every day. The only way to combat this is with proactive network jitter monitoring that monitors your VoIP call performance and highlights problems for you to address.
In this article, we’re going to look at some of the best Jitter tools for conducting VOIP quality testing. The list includes a comparison of Windows, macOS, and Linux tools focusing on tools that provide a broad range of VoIP metrics, such as Jitter, latency, MOS, and packet loss.
Here is our list of the nine best Jitter tools for VoIP quality testing:
- SolarWinds VoIP & Network Quality Manager (FREE TRIAL) VoIP monitoring software used for monitoring VoIP calls and CDRs with search and filtering, performance monitoring dashboards, reports, and more.
- SolarWinds Call Detail Record Tracker (FREE TOOL) VoIP monitoring software with jitter monitoring allows you to search and filter CDR data and monitor network performance.
- Paessler PRTG Network Monitor Network monitoring software with sensors for monitoring VoIP jitter with threshold-based alerts, reports, and more.
- ManageEngine NetFlow Analyzer NetFlow analysis software with VoIP monitoring, customizable dashboard, threshold-based alerts, and more.
- tarTrinity Jitter and Packet Loss Test Tool Open-sourced jitter monitoring software with a table-view, packet loss monitoring, RTT monitoring, and more.
- ManageEngine OpManager Network monitoring software and VoIP monitor with a dashboard view, custom reports, alerts, and more.
- Wireshark Network analyzer with support for a range of VoIP protocols, graphs, RTP streams.
- WhatsUp Gold Network monitoring software with a VoIP monitoring plugin with a configuration wizard, graphs, alerts, reports, and more.
- VoIP Spear VoIP monitoring software with worldwide servers, graphs, alerts, and more.
The Best Jitter Tools for VoIP Quality Testing
SolarWinds VoIP & Network Quality Manager is a VoIP monitoring tool you can use to monitor VoIP calls and Call Detail Records (CDRs). With SolarWinds VoIP & Network Quality Manager, you can monitor CDRs created by Cisco CallManager and Avaya Communication Manager, which you can use to identify performance issues like latency and distortion that affect the end-user experience.
- Monitor VoIP calls and CDRs
- Search and filtering
- Out-of-the-box support for Cisco CallManager
Some of the VoIP performance metrics you can collect include VoIP jitter, packet loss, MOS, and more. You can also generate reports to provide you with real-time and historical performance data so that you can see the impact jitter is having across all of your phone systems.
Search and filtering enables you to navigate calls by selecting filter conditions, searching calls, and then viewing all calls that match the specified criteria. For example, you can search for calls with MOS, latency, jitter, or packet loss over a particular threshold. This allows you to get a quick snapshot of performance.
SolarWinds VoIP & Network Quality Manager is an ideal tool for enterprises searching for a cost-effective and easy way to monitor VoIP phone systems. It is available on Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019. Prices start at $949 (£670.16). You can try out SolarWinds VoIP & Network Quality Manager through a completely free and fully functional 30-day trial.
SolarWinds Call Detail Record Tracker is an older VoIP monitoring tool that you can use to monitor metrics including jitter, latency, packet loss, and MOS. With SolarWinds Call Detail Record Tracker, you can search and filter CDR data from the past 48 hours based on the Call Origin, Call Destination, Call Status (Failed), Termination Causes, and Call Quality (MOS).
- Monitor Jitter, latency, packet loss, and more
- Search and filter CDRs
- Performance metrics from the past 48 hours
Sorting CDRs by call time, termination reason, and status allows you to look for problem connections to start troubleshooting. While it’s not as sophisticated as some of the other tools on this list, it does provide you with a primary lookup tool that provides enough information to identify performance issues.
SolarWinds Call Detail Record tracker is a good starting point for users looking for a free jitter monitoring tool. You can download the software for free from this link here. You can download SolarWinds Call Detail Record completely free.
Paessler PRTG Network Monitor is a network monitoring tool with various sensors for monitoring VoIP phone systems and jitter. With Paessler PRTG Network Monitor, you can use the QoS (Quality of Service) Round Trip sensor to monitor the amount of jitter, corrupted packets, lost packets, and RTT of a call to identify performance issues quickly.
- VoIP and network jitter sensors
- Cisco IP SLA sensor
Sensors display all of the performance information on dials so that you can read them at a glance. For each sensor, the users can set threshold-based alerts to determine when they receive notifications. Notifications are available by SMS, push notifications for IoS and Android, Slack messages, and more.
You can also create reports to review the level of jitter over time. You can generate reports on-demand or schedule them, so they’re released periodically. Reports are available in HTML, PDF, CSV, and XML formats.
Paessler PRTG Network Monitor is a solid option for organizations that require a jitter monitoring tool that offers network monitoring capabilities. It is available on Windows. Free version available for less than 100 sensors. Paid versions start at $1,750 (£1,235.81) for 500 sensors. You can start the 30-day free trial from this link here.
ManageEngine NetFlow Analyzer is a NetFlow analysis platform that you can use to monitor VoIP systems. With ManageEngine NetFlow Analyzer, you can monitor jitter, latency, packet, loss, and MOS with customizable dashboards that allow you to select the widgets and performance data you want to review. There is even an iPhone application you can use to monitor network performance on the go.
- Monitor jitter, latency, packet loss, and more
- iPhone App
A threshold-based alerts system notifies you whenever these metrics cross a predefined threshold. For instance, you can set an alert to notify you when communication has a certain amount of latency or has exceeded the threshold x amount of times. Alerts are available by email, SMS, SNMP trap, web alarm, SysLogs, and more.
The platform comes with a range of reporting options you can use to view performance data. One of these is the Top-10 call path report, which allows you to see the top 10 call paths by MOS, packet loss, jitter, and latency. Another useful reporting option is the All Monitor Report, which shows the latency, jitter, packet loss, RTT, and MOS of each monitor.
ManageEngine NetFlow Analyzer is suitable for enterprises looking for a simple solution for monitoring VoIP performance. It is available on Windows and Linux. Prices start at $595 (£420.20) for the professional edition—a 30-day free trial available from this link here.
StarTrinity Jitter and Packet Loss Test Tool is an open-source jitter monitor that you can use to monitor the jitter and packet loss of VoIP phone systems. You can observe some metrics, including upstream/downstream bandwidth, upstream/downstream jitter, upstream/downstream packet loss, Round Trip Time (RTT), History of downtimes, and Uptime percentage.
- Jitter and packet loss monitoring
- Network quality testing
Performance data can be viewed via a simple table format that details the Time, Download, Packet Loss, Upload, Packet Loss, and RTT connection. You can also use the software to test the connection between two specific endpoints by running one as a client and a server.
StarTrinity Jitter and Packet Loss Tool is a reliable tool if you’re looking for an open-source jitter monitoring tool and don’t require a more elaborate feature set. It is available for Windows, Android, and Linux. You can download the tool for free from this link here.
ManageEngine OpManager is a network monitoring tool that offers VoIP monitoring. With ManageEngine OpManager, you can use Cisco IP SLAs to monitor the performance of your VoIP service and metrics such as jitter, packet loss, delay, MOS, and RTT. Call paths allow you to view maps of connections so you can assess the QoS of connections. The dashboard also provides a Top 10 call path report by jitter, packet loss, latency, maximum SLA violation, and max RTT.
- Cisco IP SLA monitoring
- Custom reports
Generate reports to check up on your VoIP performance. The reports feature offers over 100 out-of-the-box reports, including NetFlow traffic reports which provide graphs detailing VoIP QoS trends that you can use to get started. You can also schedule reports so that you receive regular updates on network performance.
Alerts notify you about poor VoIP performance via email and SMS. You can view active alerts on the Alarms page, where a list of color-coded alarms is listed so that you can begin resolving the most critical issues first. Alerts are threshold-based, so you can determine what trigger conditions will generate an alarm.
ManageEngine OpManager is a reliable choice for enterprises that desire a network monitoring tool with strong VoIP monitoring capabilities. It is available for Windows and Linux. Prices start at $245 (£173.02) for the Standard Edition, which supports up to 10 devices. You can start the 30-day free trial from this link here.
Wireshark is one of the most popular network analyzers globally and supports a range of VoIP protocols, including SIP, H323, ISUP, MGCP, and UNISTIM. With Wireshark, you can view a table list of VoIP calls and view Start Time, Stop Time, Initial Speaker, To (destination), Protocol, Packets, State, and Comments. At the bottom of the table, you can summarize how many calls were attempted, the number of completed calls, and the number of rejected calls.
- Supports VoIP protocols like SIP, H323, ISUP, MGCP, and more
- RTP audio stream
Select calls from the VoIP list and use the Graph option to view graphs of the calls. Each color in the chart outlines a different call so you can distinguish between successful calls and unstable connections. You can also view RTP streams for selected calls viewing information such as the amount of RTP packets dropped by Jitter Buff in percentage and the percentage of the call out of sequence.
Wireshark is recommended for enterprises that are looking for a free tool for monitoring VoIP performance. It is available on Windows, macOS, and Linux. You can download the software for free from this link here.
WhatsUp Gold is a network monitoring tool that provides a plugin for VoIP monitoring called WhatsUp Gold VoIP monitoring. With WhatsUp Gold VoIP monitoring, you can collect data from Cisco IP SLA to monitor jitter, latency, packet loss, MOS, and CPIF. You can use the software to generate graphs on jitter, latency, and packet loss and provide MOS and IPCIF voice quality scoring.
- Cisco IP SLAs
- Configuration wizard
- Threshold-based alerts
Setting up VoIP monitoring is very simple, as WhatsUp Gold provides a configuration wizard that explains how to configure a VoIP performance monitor. The software also offers an autodiscovery feature for broader network monitoring so that you can configure your monitoring environment quickly.
An alerts system lets you know about performance issues automatically. The alerts are threshold-based, so you can determine when you receive an alert. There are also over 200 analytics and reports included with the software out-of-the-box to check up on your environment however works for you.
WhatsUp Gold is a reliable network monitoring solution suitable for enterprises looking to monitor IT infrastructure and VoIP phone systems together. It is available for Windows as an annual or perpetual subscription. You need to contact the company to request a quote for pricing information. You can download the free trial from this link here.
VoIP Spear is a VoIP monitoring solution that you can use to monitor the quality of VoIP calls. With VoIP Spear, you can measure metrics like jitter, packet loss, MOS, and latency through a graph to see how connection quality changes over time. There are over 15 servers in cities located throughout North America, South America, and Asia to ensure that you get an accurate reading.
- Measure MOS
- Worldwide servers
Whenever the quality of calls begins to decline, VoIP Spear issues you an email alert. Alerts are customizable so that you can determine who gets alerted and how long there needs to be a quality issue before an alert is generated. This allows you to limit the number of false positives you receive.
VoIP Spear is a good choice for enterprises that want a lightweight and cost-effective solution for monitoring VoIP performance. Prices start at $10 (£7.06) per month for the Lite version, which offers a one-minute testing frequency with one week’s data archiving. No installation is required. You can sign up for the free trial here.
Best Jitter Tools: Editors Choice
Bad call quality can have a devastating effect on you and your team’s productivity. The only way to ensure that your VoIP phone systems are functioning well is to monitor them. All of the tools on this list are a great starting point for ensuring that your team can communicate effectively.
SolarWinds VoIP & Network Quality Manager stands out as a top solution for enterprises that need a VoIP monitoring tool with a diverse feature set. However, we highly recommend conducting your research to ensure that you discover the best fit for your environment.