The Best Remote Management & Monitoring Tools

Best RMM Tools

Help Desk technicians sometimes can’t get sufficient cooperation or comprehension from end users to enable them to investigate problems. Often, it is just simpler to gain direct access to the problematic device and investigate the problem without the user’s involvement. Similarly, checking for unauthorized applications or updating software on remote computers is a task that a central support team can perform better with direct remote access.

Remote Management and Monitoring tools (RMM) enable Managed Service Providers (MSPs) and IT departments to solve problems and manage remote devices much more efficiently than could be delivered through site visits and local technicians. RMM software liberates the IT support function from being divided between local offices. A centralized technical support department can now be located anywhere in the world, or stationed around the globe at regional centers to always provide round-the-clock support.

Here is our list of the best remote management and monitoring tools:

  1. NinjaOne (FREE TRIAL) A cloud-based platform of remote monitoring and management services, plus a ticketing system. Start a 14-day free trial.
  2. Atera (FREE TRIAL) A cloud-based package for managed service providers that includes RMM and PSA functions. It’s a multi-tenanted system for handling multiple clients, has a customizable dashboard capable of automated process like patch management. You can register here for a free trial.
  3. Syncro (FREE TRIAL) This RMM package is delivered from the cloud and comes together with professional services automation (PSA) tools and a remote access service. Manages endpoints running Windows and macOS. Get a 14-day free trial.
  4. SuperOps (FREE TRIAL) This cloud-based RMM package is available as a standalone subscription or in combination with a PSA bundle. It provides monitoring for networks, servers, and applications plus patch management. Get a 21-day free trial.
  5. N-able N-Central (FREE TRIAL) Runs on a dedicated server and requires a Windows server. Tracks the performance of networks, servers, Web services, Microsoft Office 365 applications, and email systems, on client sites and includes NetPath. Start a 30-day free trial.
  6. N-able N-sight (FREE TRIAL) Part of a set of tools aimed at MSPs. Start a 30-day free trial.
  7. Dameware Remote Everywhere (FREE TRIAL) A SaaS package delivered from the cloud that provides remote access to workstations and mobile devices with a remote control option. Sign up for a 14-day free trial.
  8. ManageEngine RMM Central (FREE TRIAL) Comprehensive remote management for medium to enterprise-sized networks. Start a 30-day free trial.
  9. Site24x7 (FREE TRIAL) This cloud platform provides full stack monitoring and is available in packages for IT departments and MSPs. Available for a 30-day free trial.
  10. Paessler PRTG (FREE TRIAL) A server, application, and network monitor that can track events on remote sites. Start a 30-day free trial.
  11. Comodo One A free, Cloud-based RMM with paid extras.
  12. ConnectWise Automate An RMM that features task automation.
  13. Kaseya VSA A comprehensive suite of remote network and server management tools.
  14. Pulseway RMM Part of a Cloud-based suite aimed at MSPs.

The need for remote management and monitoring tools is varied and ranges from software vendors supporting the general public with problems, to multinational MSPs that give global support to some of the world’s largest corporations.

Global support services are essential to ensure the successful operations of any IT-dependent business. That support team cannot be relied on without efficient and comprehensive technical tools. That means, a successful support team is only as good as the RMM tools that it uses.

In this review, we will look at the best remote monitoring and management tools that are available on the market today. We have found fourteen that we feel we could happily recommend.

The best RMMs

1. NinjaOne (FREE TRIAL)

NinjaOne Alerts

NinjaOne – formerly NinjaRMM – is an RMM package that includes a ticketing system – a function usually only found in PSA platforms. This cloud-based service provides technician tools and team management functions that are ideal for MSPs. The package is also suitable for use by IT Operations departments with multiple sites to take care of.

The package is multi-tenanted, which keeps the logs and credentials of client systems completely separate. The service begins monitoring a client site with a discovery process. This logs all of the devices connected to the network. The tool then installs endpoint agents and scans each device to compile a software inventory. The service is able to monitor devices running Windows and macOS through scanning agents and Linux devices across the network.

As well as performing performance monitoring, this package also includes security monitoring services. Other security systems included in the NinjaOne package are an endpoint detection and response system, including anti-virus, a backup service, and secure password distribution.

The monitoring system relies on a system of alerts, so operators don’t need to watch the system console all of the time. Notifications get sent out when problems are detected and these are routed through the ticketing system.

With that ticketing system available, this is a good package for supporting a Help Desk. The team manager can set up automated task allocation and then gets an overview dashboard, which details workloads and progress. Tasks can be manually reallocated, split, and merged.

Automated functions in the NinjaOne package include a patch manager and a configuration manager. The system doesn’t include a remote access tool. However, there are third-party options for this function available in the NinjaOne Marketplace.

As a cloud-based service, this system provides a console that is accessed through any standard Web browser. This makes it possible to bind together a team of home-based technicians and managers.

NinjaOne doesn’t publish a price list, so you need to contact the Sales Department to request a quote. NinjaOne is available on a 14-day free trial.

NinjaRMM Start 14-day FREE Trial

2. Atera (FREE TRIAL)

Atera Dashboard

Atera is a full package of software services for managed service providers. The platform is hosted in the cloud and includes both PSA and RMM systems. This service is multi-tenanted to keep the data and settings of the monitoring services for each client separate. It also includes the storage space needed for log files and patches. So, you don’t need any of your client’s data to be stored on your own site.

The console for the Atera system is available in a range of dashboards that supply tools for technicians, team managers, and business administrators. The RMM tools in the technician dashboard are linked to a ticket management system and a team monitoring service. All technician tasks are logged, which automatically compiles a timesheet for each operator. This data can be fed through to a related invoicing package through an integration.

The ticketing system supports a full Help Desk service and the technician dashboard includes access to remote devices through Splashtop. The remote management systems are not limited to endpoint investigation tools. They also include automated processes including a patch manager. An add-on service supplies an automated network mapping system to make system management easier.

The RMM researches out to remote sites through the installation of endpoint agents. These are available for Windows, Windows Server, and macOS. Technicians get automated monitoring services that include an alerting system. This enables the MSP to monitor many client sites simultaneously without having to dedicate a technician to each network.

The cloud-based platform enables you to tie together operators and managers located in different offices into a team – you can even integrate home-based staff into the team through this system. Atera is offered in three plans and they scale to make the system suitable for businesses of any size. The Atera service is available for assessment through a free trial.

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3. Syncro (FREE TRIAL)

Syncro Real-time Service Monitors

Syncro is a cloud platform that offers both RMM and PSA units for managed service providers. The professional services automation (PSA) bundle provides MSP management systems, such as contracts management, invoicing, a ticketing service, and team management routines. The RMM includes automated monitoring for the IT assets on a client site. The system provides a script launching and scheduling service to automate many routine tasks and other users of the package have contributed their scripts to a library that all subscribers to Syncro can access for free.

The system manages endpoints running Windows and macOS. The package also provides a patch manager, but that only operates on Windows endpoints. The patch manager will run automatically. It maintains a software inventory, which includes version numbers, which show patch statuses. The patch manager polls suppliers for patch availability and queues any newly available patches for rollout. A system manager has to define a schedule for maintenance periods and the patch manager will roll out patches at the next available period.

The package also provides a remote access package. This is the Splashtop system and it lets you access remote desktops and even operate the computer from afar.

An account with Syncro can be divided into subaccounts, which keep the data of MSP clients separate. There are security systems and activity logging features in the package that prevent rogue technicians from getting unauthorized access to client systems. The Syncro package is priced on a subscription per technician and you can examine it with a 14-day free trial.

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4. SuperOps (FREE TRIAL)

SuperOps dashboard screenshot-2

The SuperOps RMM is delivered from the cloud and includes a discovery routine that populates the system console automatically. The automation features in the package enable the platform to enhance the productivity of technicians, creating a support ratio of 150 endpoints per MSP tech.

The network discovery routine populates the system hardware inventory. A network topology map is generated from the information in the inventory. The inventory includes details of all endpoints and that allows the system to scan each endpoint and create a software inventory. This provides software license management and also forms the basis of an automated patch manager.

The patching services in SuperOps can update Windows and macOS. It will also update third-party software packages. The patch manager will run without any manual intervention because it is built around a scheduler that will set off the patching process at regular periods. The scheduler can also be used to launch endpoint maintenance scripts. Thus automating all endpoint management tasks.

Assess SuperOps RMM by accessing a 21-day free trial.

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5. N-able N-central (FREE TRIAL)

N-able N-central

N-central is an acquisition of N-able (Formerly part of the SolarWinds MSP division). The new owner added on some of its award-winning infrastructure monitoring tools to the original IT support software. This results in the requirement for two servers in order to install N-central. The first of these should be a bare server because the core N-central system has its own integrated operating system. The second server should have the Windows Server operating system – this hosts the N-able system monitoring software.

This RMM tracks the performance of networks, servers, Web services, Microsoft Office 365 applications, and email systems, on client sites. A standard tool included with N-central is NetPath, which shows the health of links from one point to another on a connection. This information is vital to remote support staff who need to know that their own connection into the client site is not introducing performance interference.

Other key modules in the package include an Endpoint Security Manager, with patch management and configuration management. All tasks can be scheduled and many routine management jobs can be automated with N-central. You can get a 30-day free trial of N-Central.

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6. N-able N-sight (FREE TRIAL)

N-able N-sight

N-able N-sight is a product of an MSP software division of SolarWinds. This is an essential support system for MSPs that can also be a useful tool for any in-house IT department that manages several sites from a central location.

The N-able MSP tool suite includes the N-able N-sight module. You don’t have to buy the other tools in the N-able MSP kit bag in order to deploy the RMM tool.

This tool is specifically designed to facilitate remote access to devices both manually and through automated processes. The remote control features of N-able N-sight are supplied by the package Take Control. This is needed by support staff who have to explore an individual remote computer.

The automated remote management processes supplied by the RMM will help the MSP or IT professional to update software, firmware, and operating systems or introduce new applications to remote devices in bulk. Those mass device monitoring functions include remote antivirus management and patch management. The RMM also includes mobile device management functions.

The console for the service is web-based, making it operating system-neutral. The service is able to access any operating system including computers, mobile devices, servers, and network equipment. This tool is also able to track VM components and access virtual terminals.

Management functions include a system monitoring tool that will alert the support team if there are communication problems on the remote network.

The companion modules that make up the rest of N-able MSP are EDR for endpoint protection, the Mail Assure module for email security, and the Cove Data Protection module, which enable you to offer data guard services to clients or implement backup strategies in-house. Passportal is a system documentation and password locker bundle.

The MSP Manager includes administrative tools for MSP team leaders and Take Control is a set of diagnostic tools. Together, the entire MSP toolset provides an IT service management (ITSM) suite for an in-house IT department of MSP, but the RMM service also works as a standalone package.

N-able N-sight is available on a 30-day free trial.

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7. Dameware Remote Everywhere (FREE TRIAL)

Dameware Remote Everywhere

Dameware Remote Everywhere is the type of package that you might need to add on to your chosen RMM system. This is a remote access service – a function that some RMMs don’t include. This is a cloud-based SaaS package with a Web-based console that technicians access through any standard Web browser.

As the console is accessed through the Web, it doesn’t matter which operating system your technician workstations have. It also doesn’t require that all of your team be in the same building, so this package is suitable for companies that have home-based technicians or support offices in many locations.

The system provides remote access to workstations running Windows, macOS, or Linux, and it can also connect to mobile devices running iOS or Android. The endpoints can be unattended or in use. In both scenarios, the tool scans the device at the beginning of the session, recording its attributes and statuses.

For unattended access, the Remote Everywhere service includes a remote startup system. It can also reboot and shut down devices. Access goes to the desktop and provides a remote control function. Access to computers that are in use will also use that remote control feature. The technician can open up a chat panel to communicate with the user by text or voice.

Features in the Remote Everywhere package include a lightweight Help Desk ticketing system, multi-factor authentication, and encryption-protected connections. Session recording ensures that technicians don’t try malicious actions and those videos can be stored in the cloud to be accessed by managers or end users. It is also possible to set up a satisfaction survey to be filled out by the end user at the end of the session. Results from this function go into a productivity report on each technician.

The Dameware product range includes two other remote access options. These are Dameware Mini Remote Control and Dameware Remote Support. Both of these systems are software packages for installation on site. The software runs on Windows and a copy needs to be installed on each technician console. Because of this configuration, these two packages don’t include the team management features that you will find in Dameware Remote Everywhere.

You can get Dameware Remote Everywhere on a 14-day free trial.

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8. ManageEngine RMM Central (FREE TRIAL)

ManageEngine RMM Central

ManageEngine RMM Central is a network management platform that combines several solutions into a single interface. One of the key features is the ManageEngine agent, which helps administrators quickly discover all devices and infrastructure on the network.

Key Features

  • Collects and displays various network and asset performance metrics
  • Offers native remote access to endpoints and network devices
  • Gives a detailed view of the overall health of the network, covering all devices

Using this information, administrators can run various reports to obtain details about patch status, installed applications, and other metrics, including automatic reporting of disk space and memory usage. Additionally, the platform offers a variety of automated responses, including the ability to integrate alerts into a helpdesk system and execute scripts.

Pros:

  • Provides a range of automated and manual monitoring tools for various helpdesk needs
  • Can be used on both Windows and Linux platforms, offering greater flexibility than some other products
  • Offers detailed reporting capabilities, ideal for enterprise management or MSPs

Cons:

  • May require some time to fully explore all options, features, and tools

ManageEngine RMM Central is available on a 30-day free trial.

ManageEngine RMM Central Start 30-day FREE Trial

9. Site24x7 (FREE TRIAL)

Site24x7

Site24x7 is a cloud platform that offers system monitoring modules plus a log management service. This SaaS service is offered in editions and one of those is designed for use by managed service providers. The four other plans are suitable for in-house monitoring by businesses of all sizes.

The platform requires an agent to be installed on each site that is to be monitored. It is also possible to include cloud platforms in the monitoring service. The agent runs on Windows Server or Linux.

The package provides a device discovery system. This creates a hardware inventory or the site and this document is constantly rechecked. The platform will also create a network topology map, based on data in the inventory. This process is all driven by SNMP and constant repolling for SNMP reports provides live monitoring for network devices and endpoints.

The tool also includes a network traffic analysis service that is able to segment traffic statistics by protocol, source, or destination. It is able to calculate VoIP quality of service metrics in IP SLA and MOS formats.

Sever monitoring extends to cloud platforms and there is also a monitoring element for virtual environments. You get alerts for server resource shortages, which could explain sudden application performance problems. The MSP plan also gives you log management and website monitoring tools.

You can experience any of the Site24x7 tools by actually using it with a 30-day free trial.

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10. Paessler PRTG (FREE TRIAL)

Paessler PRTG

Paessler PRTG is a network, server, and application monitor that has a few special features that make it a good choice for some remote management situations. The system doesn’t include any remote control functions, but it is able to track events on remote sites. The tool would be suitable for a multi-site organization that wants to centralize its IT support functions in one location.

An interesting feature of the Paessler charging structure means that this monitoring system would also be suitable for MSPs. The company doesn’t segregate its charges by the company which owns the site that the software is used for. That is, an MSP can use the same license to manage the sites of client companies with PRTG.

The system is composed of a series of monitors, which are called “sensors.” If you install a remote sensor on a client site, that installation counts as one of your sensor allowances. PRTG is charged for in bands of sensors and you can decide which of the sensors in the package you want to activate as part of that allocation. You can also implement the same sensor several times over – with each instance counting as one of your paid-for allowances. The cost-per-sensor of PRTG reduces with the higher allowance bands, so by becoming a bulk buyer of PRTG, you can acquire the monitoring system at a cheaper price per site than any of your clients would pay.

The dashboard of PRTG is completely customizable and you can set up different user accounts. Thus, you could even act as an agency for your clients, allowing them to get direct access to the monitors for their sites.

You can install the PRTG software on Windows Server, and check it out with a free trial that has no sensor limit.

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11. Comodo One

Comodo is a security software company and it has come up with an interesting offer for remote management. Comodo One is a free RMM tool. However, the company uses this excellent online service as a teaser in order to sell its connection security products. All of those security features are paid add-ons and you wouldn’t conduct any business over the internet without such protection.

As a Cloud-based service, the console can be accessed through a browser from anywhere and you don’t need to worry about maintaining the software or buying in the right host with the right operating system. The service can monitor WANs, LANs, Cloud-based resources, and hybrid systems. The monitoring system can access Windows, Linux, Mac OS, and mobile devices.

Key modules in the Comodo One package are a remote management module and a remote control utility. Remote system monitoring features include a topology mapper, a network performance monitor, a risk assessment utility, a system audit and inventory manager, and a policy compliance facility. The system monitor constantly guards the remote system with 18 recursive system security and performance checks.

Other features include a mobile device manager, a mobile applications manager, and an automated patch manager. Extra security options include add-on services such as automated data backup, Cloud storage, DDoS protection, and DNS services.

12. ConnectWise Automate

As the name of this tool suggests, ConnectWise Automate is all about automating system management tasks. This Cloud-based service is charged for by subscription, with a rate per console account. This means it would be good for an independent freelance support technician as well as for a global multinational.

The network, server, and software monitor can check on any system anywhere in the world, which makes this a great remote monitoring system. Remote management features include license management, patch management, configuration control, and software update services. You can create standard software packages for user groups and remotely set up new endpoints for onboarding new staff. This capability also extends to mobile device management. A scripting language built into the system enables you to customize automated monitoring and set up routines.

The system includes a self-service mechanism to enable new staff to enroll themselves and trigger system and software access routines. A self-service user account system also enables end users to perform straightforward admin tasks, such as resetting passwords. A remote control utility enables technicians to intervene manually when things go wrong. This comprehensive RMM can be tested on a 14-day free trial.

13. Kaseya VSA

Kaseya VSA is a remote management and monitoring system that is offered on a Software-as-a-Service (SaaS) model from the Cloud. The charging structure is based on the number of supported endpoints, so the service is very scalable.

The system monitoring service makes constant checks on the infrastructure on client sites. The technical support department gets notified by alerts when anything goes wrong, so that they can fix problems before Help Desk complaint calls start.

Remote system management tools include the automation of tasks, such as onboarding users. Software installation, license usage tracking, and patch management are also tasks that are automated by the Kaseya VSA system.

A digital documentation platform module, called AssetIQ enables you to set up a knowledge base, training pages, and even standardized workflow scripts for support technicians. These scripts can be accessed directly by users to create an automated Help Desk function and reduce the time that your human support team needs to dedicate to routine requests.

A remote access module, called Live Connect gives support technicians access to fix problems and also carries automated data gathering and problem resolution scripts to user endpoints.

You can get a 14-day free trial of Kaseya VSA. If you are an MSP, you should also consider Kaseya Business Management System, which is a billing and SLA-tracking module. This is also available for a 14-day free trial.

14. Pulseway RMM

Pulseway was developed as a product that would be an excellent choice for MSPs. This Cloud-based service is divided into three modules: Pulseway RMM, Pulseway PSA, and Pulseway Antivirus.

The tool can monitor devices running Windows, Linux, and Mac OS. Pulseway is great for monitoring Web services and it is also useful for keeping on top of VMWare, Citrix, and Hyper-V virtualizations. Services available as add-ons include a Cloud data backup service and Web server protection.

The RMM module is the main workhorse of the package. It includes network and server monitoring functions that are based on the Simple Network Management Protocol (SNMP). Other features include workflow and script-based task automation, configuration control, patch management, software installation routines, and update management.

The PSA module is aimed at client account management including progress tracking, policy enforcement, and auditing for SLA and security standard compliance.

The group plan is called Team, which can also be installed on premises. Extra features of the Team plan include technician work allocation and monitoring functions for group leaders.

The service is charged for on a subscription basis per monitored endpoint and it is free to monitor just two endpoints. The dashboard for the service is available through a Web browser and there is also an app for mobile devices. The online version is available on a 14-day free trial.

Selecting remote management and monitoring software

The best match to your RMM requirements will depend on whether you are an independent technician offering on-call support services, an MSP, or an in-house Help Desk. The options on our list provide examples of support software that would be great for any of these situations.

You can take advantage of the free trials and limited free versions of the tools on our list to give several of them a test without risking any of your budget. You may well find that a number of the options on the list are suitable for your site, in which case only a trial will help you narrow down your choice.

Do you already deploy remote management and monitoring software? Which package did you choose? Leave a message in the Comments section below and share your experience with the community.

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