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Miscellaneous Quality of Service (QoS)


Resource Reservation Protocol (RSVP)


IT Quality Management & ITIL

  • BS15000, ISO 20000 and ITIL - Emerging quality standard for IT service management and the IT infrastructure library (ITIL)
  • ITIL Resources - Supplies resources and training to support the ITIL QoS approach

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 ITPRC Recommended Books on Quality of Service


IP Quality of Service (Cisco Networking Fundamentals)


Quality of Service



Quality of Service in Wide Area Networks



Internet Performance Survival Guide